Rents and Service Charge Manager

Rents and Service Charge Manager

Essex, Southend-on-Sea (Flexible Hybrid Working)

£50,000

Permanent, Full Time (35 hours per week)

We consider ourselves more than a Housing Association. We’re a team of dedicated individuals, driven by a clear social purpose of providing housing our customers are proud to call home, and changing lives for the better every day.

Estuary Housing Association owns and manages over 4,700 properties across Essex, the three outer East London Boroughs and the Suffolk Coastal District. We now have an opportunity for an experienced, hands-on Rent and Service Charge Manager to join our well-established Finance team and lead the day-to-day operations of our newly created Rent and Service Charge function.

This function forms part of the wider Finance team, and this role will work closely with other Finance managers and budget holders. The role reports into the Head of Commercial Finance and has x2 direct reports.

With the support of this team, the main duties for the role are: -

• Coordinate and deliver the Association’s annual rent increase process
• Calculating, preparing, and setting all Service Charge budgets
• Identifying and Setting Rent and Service Charges on newly developed schemes and providing advice on Service Charge issues.
• Ensuring that all Rent and Services Charges comply with relevant legal deadlines and contractual agreements
• Ensure all Rent Accounts are accurate and up to date
• Manage and oversee Section 20 notices, ensuring income recoverability is maximised - Assist with the resolution of Customer queries, complaints, and disputes.
• Prepare and deliver Service Charge Statements and Accounts

We are looking for someone who: -

• Has a recognised financial qualification (CIMA/ AAT)
• Strong Financial and numerical skills
• Strong skills in MS Excel and Word
• Experience leading and managing a Rent and Service Charge team
• An understanding of how Rent Accounts, and Service Charge Statements work
• Strong organisational skills
• Experience working with Customers
• Excellent Communication skills
• Knowledge of Procurement and Contract Management
• The ability to lead a Section 20 Process
• The ability to write Board and Committee Reports Ideally you will have experience working within the Housing, Charity or similar sector, however this is not essential.

No day is ever the same, so this role will have a 'can do’ attitude and will thrive on performance and positive results. The officer will be adaptable and willing to learn and share knowledge with a range of partners.

This role offers flexible office working.

If you think this sounds like you and you’re ready for a challenge, we’d love to hear from you!

For a full breakdown of responsibilities and more details about the skills we’re looking for, please see the attached role profile located at the bottom of the advert.

Please note that this role will close on 13th September 2024. Please ensure that your application is submitted prior to the deadline to be considered for this role.