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Southend-On-Sea
Ict help desk manager
2nd Line Support Engineer

2nd Line Support Engineer

In Technology Group Limited

Posted 2 days ago, valid for a month

Southend-On-Sea, Essex SS1 9ER, England

£30,000 per annum

Full Time

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Sonic Summary

The job title is 2nd Line Support Engineer located in Southend-on-Sea, requiring full-time onsite presence.
The salary for this position ranges from £28,000 to £32,000 per annum, depending on experience.
Candidates must have a minimum of 3 years of experience in a Managed Service Provider (MSP) environment.
Key responsibilities include providing technical support for hardware, software, and network issues, as well as documenting incidents and solutions.
The role also involves proactive system maintenance and assisting with user setups, emphasizing customer satisfaction.

Job Title: 2nd Line Support Engineer

Location: Southend-on-Sea (full-time onsite)

Industry: Managed Service Provider

Salary: £28,000-32,000 per annum (DOE)

I have partnered with a growing MSP who are looking to expand their Service Desk team. You will be responsible for providing outstanding frontline technical support, and ensure client issues are resolved swiftly and professionally.

Key Responsibilities:

Respond to incoming calls, emails, and tickets, providing initial support and troubleshooting for hardware, software, and network issues.
Diagnose and resolve common technical issues, including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
Document incidents, solutions, and escalate complex issues to Senior Engineers.
Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
Assist with setting up new users, hardware, and software installations.
Ensure all service levels and response times are met, prioritizing customer satisfaction.

Requirements:

3 year MSP experience (minimum)
Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
Knowledge/experience of SCCM, Intune, Microsoft Exchange
Full driving licence (beneficial)

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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