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IT Support Technician
Southend on Sea, Essex
Full Time – Monday to Friday – 37.5 Hours – 9am to 5:30pm
Are you an experienced IT Support Technician with 1 st and/or 2 nd line support? Looking for your next move? If so, our client, a leading provider of Managed Equipment Services in the UK and is seeking an IT Support Technician to join their team based in Southend on Sea, with occasional travel to other sites on an ad-hoc basis.
To be considered for this role you must have at least 2 years relevant UK-based work experience in a similar role.
Responsibilities:
- As part of the desktop support team take ownership of incidents and service requests logged by users and manage them to completion or escalate as required
- Manage escalation with third parties where required to provide additional assistance and resolution
- Develop good relationships with remote based sites and users
- Work closely with the operational centre Managers/Leaders
- Working with the team to ensure all assets are properly managed and maintained
- Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups
- Asist with delivering new starter builds when required and provide IT onboarding and induction training to new users
- Ensure the onboarding documentation is updated and reviewed by the team
- Working with the team ensure the build checklist is maintained
- Ensure software installations and devices are patched regularly via standard tools and methods
- Help manage and maintain local area network for all sites.
- Maintaining accurate documentation for knowledge base and FAQs
- Provide orientation and guidance to users on how to operate computer equipment
- Manage, maintain local hardware stock and peripherals
- Carry out and complete assigned IT project work within the specified deadline
- Assist with regular maintenance and patching tasks as directed by Infrastructure Manager, reporting back on clients patched outstanding or issues identified
- Carry out essential testing and proactive monitoring of IT resources and services
- Help provide reports on IT service desk calls, assets, state and back ups
Essential Skills
- 1st / 2nd line support of current Windows environments
- Organisational skills and good attention to detail
- Communicate with users at all levels, verbal, written and presentation
- Self-motivated and Ability to multitask
- Direct hands-on approach to support
- Logical and troubleshooting approach
- Work well as part of a team
Benefits
- Royal London Pension - 5% employer contribution
- Death in Service Scheme after probation - 4 times salary
- Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
**PLEASE NOTE: An Enhanced DBS Disclosure is required for all applicants and a full UK Driving Licence**
If you have all the relevant skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on or forward your CV to us today!
