IT Technician

Southend on Sea

Full Time - Monday to Friday - 37.5 Hours - 9am to 5:30pm

Are you an experienced IT Technician with 1st and 2nd line support? If so, our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector in the UK seeks an UK IT Technician to join their team based in Southend on Sea, with frequent travel to other sites.

To be considered for this role you must have at least 3 years relevant UK-based work experience in a similar role.

Responsibilities

As part of the desktop support team take ownership of incidents and service requests logged by users and manage them to completion or escalate as required
Manage escalation with third parties where required to provide additional assistance and resolution
Help foster and develop good relationships with remote based sites and users to ensure better end user experience
Work closely with the operational centre Managers/Leaders to ensure IT assets are utilised in an efficient and effective manner
Working with the team to ensure all assets are properly managed and maintained within the asset register ensuring compliance with our 27001 ISO
Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups
Asist with delivering new starter builds when required and provide IT onboarding and induction training to new users
Ensure the onboarding documentation is updated and reviewed by the team
Working with the team ensure the build checklist is maintained and regularly updated
Ensure software installations and devices are patched regularly via standard tools and methods
Help manage and maintain local area network for all sites. Escalate network issues to the Infrastructure Manager or third-party partner
Maintaining accurate documentation for knowledge base and FAQs
Provide orientation and guidance to users on how to operate computer equipment
Manage, maintain local hardware stock and peripherals
Carry out and complete assigned IT project work within the specified deadline
Assist with regular maintenance and patching tasks as directed by Infrastructure Manager, reporting back on clients patched outstanding or issues identified
Carry out essential testing and proactive monitoring of IT resources and services escalate alerts to the Infrastructure Manager
Working with the Infrastructure Manager help raise Change Requests and submit them to the Change Advisory Board
Assist with tasks relating to our ISO standards such as 27001, 9001 to help maintain compliance
Help provide reports on IT service desk calls
Help provide reports on IT assets and state of assets
Help provide reports on backs ups and current state and status

Qualifications

Good understanding of Microsoft and Mac operating systems with demonstrable experience
Knowledge of working with Active Directory and Office 365
Professional certifications preferred (i.e. A+, Network+, MCP)
Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience

Essential Skills

Organisational skills
Attention to detail
Excellent communication, verbal, written and presentation
Self-motivated
Direct hands-on approach to support
Logical approach to troubleshooting issues
Ability to multitask
Communicate with users at all levels
Work well as part of a dynamic team
1st / 2nd line support of current Windows environments

Essential Experience

Experience working with Active Directory
Experience working with Office 365
Experience working with Windows 10 & 11 operating systems
Experience working with a ServiceDesk managing calls and escalating
Experience creating and writing documentation
Experience with backup technologies

Desirable Experience

Experience working with MacOS
Experience working with Windows server 2016, 2019 & 2022
Experience working with Microsoft Hyper-V platform
Experience working in a hybrid Azure AD/Entra ID environment
Experience working with and creating PowerShell scripts
Experience working with regulated ISO environment

Benefits

Royal London Pension - 5% employer contribution
Death in Service Scheme after probation - 4 times salary
Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel or forward your CV.