Supervisor - Office Based

As a Desktop Supervisor, you will oversee the daily operations of the desktop support team to ensure efficient and effective resolution of technical issues and maintenance of desktop systems. You will play a crucial role in maintaining our IT infrastructure, providing top-notch technical support, and enhancing user experience.

• Supervise and lead the desktop support team, providing guidance and support.
• Assign tasks, monitor performance, and conduct regular team meetings.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
• Ensure timely response to support tickets and effective resolution of incidents.
• Manage inventory of IT assets and coordinate procurement of new equipment.
• Develop and implement desktop management policies and procedures.
• Collaborate with other IT teams to ensure seamless integration and support of systems.
• Provide training and support to end-users on various applications and tools.
• Maintain up-to-date knowledge of industry trends and technologies.
• Prepare and present reports on team performance and IT metrics.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in a supervisory or leadership position.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

If you are interested please call Julianne (phone number removed)