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What are the main duties of the role?
To provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
* Plan effective Support and Safety Plans for each service user which are person centered and encompass individual support needs.
* Deliver a minimum of two hours of support to service users weekly and update all support plans accordingly. Empower and motivate service users to Identify and achieve desired outcomes. Actively engage with service users in decisions that affect them.
* Updating Resident Record Database - all support and service user contact is required to be recorded, reviewed, and updated regularly and in line with contract requirements.
* Identify, report and manage all incidents of anti social behavior by any service user and record appropriately on database provided.
* Allocated properties are to be visited weekly to ensure that repairs are reported and followed up, cleaning is being undertaken, equipment is present, furnishings are in a good state of order and exterior areas are being maintained. All properties are required to be maintained to Decent Homes Standards.
* Develop effective move-on plan with service users at the earliest opportunity, identifying realistic options for independent or more appropriate housing making use of discretionary funding available to all.
* Support service users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills.
* Engage with colleagues from The Probation Service to deliver a coordinated and joined up approach to support for our service users.
* Maximize Rental Income by ensuring the completion and submission of all HB appropriate paperwork.
PROFESSIONAL & TECHNICAL EXPERTISE
* Maintain regular contact with service users in accordance with the requirements of the service.
