Supervisor - Southend

Salary: 42,000 per annum
Location: Southend, Essex
Sector: Social Housing Maintenance Contractor
Type: Full-time, Permanent

We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.

• Team Management:

  • Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
  • Allocate jobs to the appropriate operatives based on skills, experience, and availability.
  • Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.

• Reactive Repairs:

  • Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
  • Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.

• Pre and Post Inspections:

  • Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
  • Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.

• Tenant Liaison:

  • Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
  • Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.

• Health & Safety Compliance:

  • Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
  • Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.

• Documentation & Reporting:

  • Maintain accurate records of all repairs, inspections, and interactions with tenants.
  • Provide regular reports to senior management on job completion, team performance, and any issues or delays.

• Experience:

  • Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
  • Strong knowledge of the reactive repairs process and associated administrative tasks.

• Qualifications:

  • SSSTS (Site Supervisor Safety Training Scheme) certification.
  • NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
  • Clean, Full UK Driving License (required for site visits and driving company vehicles).

• Skills:

  • Excellent leadership and team management skills.
  • Strong communication skills to interact with tenants, operatives, and management.
  • Good understanding of health & safety regulations within the construction/maintenance sector.
  • Ability to work under pressure, managing competing priorities.

• Technical Knowledge:

  • A background in a trade (plumbing, electrical, carpentry, etc.) is desirable.
  • Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.