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As a Customer Service Agent, you'll provide a personal and professional experience over the phone, resolving customer inquiries and delivering excellent service. This is a full-time role (Monday - Friday, 9:00 AM - 5:30 PM) with a hybrid working model after the initial training period, which will be office-based. Full training is provided to ensure you have all the tools needed to excel.
Key Responsibilities
- Deliver outstanding and consistent customer service across all product lines to build confidence and loyalty.
- Promote the positive reputation of our distribution brands.
- Take ownership of developing long-term relationships with customers and introduce them to new products.
- Ensure satisfactory customer outcomes in line with FCA guidelines to promote positive customer satisfaction.
- Handle and escalate complaints effectively in line with company procedures, ensuring fair outcomes.
Skills & Experience Required
- Experience in customer service, whether from retail, contact centres, or hospitality (face-to-face, by phone, or written).
- Experience in the insurance sector, particularly in brokering (advantageous but not essential).
- Strong communication skills, able to remain objective and empathetic.
- Confidence in handling customer concerns and resolving them effectively.
- Proficiency in technology and strong keyboard skills.
- Ability to thrive in a fast-paced environment with excellent attention to detail.
- Self-motivated with a focus on personal development and achieving goals.
Why Choose Us?
You'll work with a fun, diverse, and driven team supported by an inspiring leadership team who are invested in your success. We offer:
- A vibrant city-centre office environment.
- 24 days of holiday (increasing to 28 with length of service).
- Access to a contributory pension scheme and income protection.
- Bright and comfortable break-out areas.
- Subsidised on-site restaurant, bike storage, and shower facilities.
If you're passionate about delivering exceptional customer service and want to be part of an innovative and supportive team, we'd love to hear from you!
