Drivers Mate

Positive Employment is currently recruiting for Drivers Mates for our client a large electronic retailing company.

The successful candidate will support Customer Delivery and Installation Drivers and play a critical role in achieving purpose of helping everyone enjoy amazing technology.

Not only will they be safely delivering, installing and collecting of a range of electrical products into customers’ homes, which include White Goods, Televisions and cookers, they will be the face of the company and help them become a market leader by providing unrivalled customer service.

This is initially a 3 month contract with the possibility to extend after that date.

Duties and Responsibilities but not limited to:

• Safely deliver, install and demonstrate White Goods, Televisions and Cookers in the customers property.
• Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
• Maintain regular contact with the site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
• Ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
• Liaise with Manufacturers at the point of delivery when necessary.
• Handle all products safely and with care, supporting their colleagues to do the same.
• Ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows.
• Work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
• Carry out the delivery and collection of tote boxes and products from our retail stores.

Personal Requirements:

• A passion for delivering excellent customer service.
• Strong verbal communication, both on the phone and face-to-face in the customers’ home.
• Work flexibly, alone or collaboratively with colleagues, to ensure we win together.
• Utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
• Takes responsibility for own learning and help the company become the home for the best talent.

Working Hours: 45hrs / 7:30am - 18:30pm / Monday to Friday

Pay: £14.07 p/h

Please note this role is within the scope of IR35.