Customer Support Agent

Future Prospects

Posted 5 days ago, valid for a month

Southwell, Nottinghamshire NG25 0PJ, England

£24,000 per annum

Full Time

Health Insurance

Life Insurance

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Sonic Summary

The Customer Support Agent position in Newark offers a salary of £24,000 per annum and is available for both full-time and part-time applicants.
The role involves providing excellent service through various channels, handling inquiries, and maintaining customer relationships.
Candidates should possess exceptional attention to detail and previous experience in a similar customer service position is advantageous.
Proficiency in Microsoft Office, particularly Excel, is required, with a focus on data manipulation and vlookups.
The job includes benefits such as 28 days annual leave, subsidized on-site café, and personal health insurance.

Customer Support AgentNewark, Full or Part Time, Permanent£24,000 per annum.

We are recruiting for a Client who are expanding their team and seeking like-minded, enthusiastic and professional individuals seeking a new opportunity within Customer Support. You will be providing excellent service via telephone, live chat and e-mail as well as using a number of systems.

The Role

As Customer Support Agent, your role will involve:

Handling incoming enquiries
Supporting tickets and amending details
Responding to customer requests
Loading data with excellent attention to detail
Working closely with other departments including Finance, IT, Business Development and Marketing
Creating and maintaining excellent customer relationships
Keeping CRM up to date and accurate
Handling customer complaints

The Candidate

An ideal Customer Support Agent candidate will possess the following:

Exceptional attention to detail
Previous experience of Microsoft Office (particularly Word and Excel)
Ability to learn multiple bespoke systems (training provided)
Excellent communication skills
Experience within a similar Customer Service position would be advantageous

ACustomer Support Agentwill be required to us MS Excel to a high level - vlookups and data manipulation knowledge is desirable

The Benefits

28 days annual leave (inclusive of Bank Holidays) to increase with length of service
Subsidised café on site
Bonus day off for your birthday
Critical Illness cover
Life Insurance
Personal Health Insurance
Bonus day off for Christmas shopping
Free on-site parking
Casual office

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.

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