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We are looking for an Application Specialist to support our client's business applications while providing general IT support as part of a small, collaborative team. This role is multi-functional position split between application support, and It Support. with 75% focused on application support and 25% on IT support/helpdesk. You will be the only dedicated Application Support specialist, working alongside a team of three IT support professionals.
Key Responsibilities
Business Applications Management (75%)
- Maintain, configure, and support critical business applications, including CRM systems.
- Oversee and troubleshoot Mobile Device Management (MDM) tools
- Support Microsoft 365 (O365) applications, including SharePoint, Outlook, and Microsoft Teams.
- Monitor application performance, implement updates, and troubleshoot issues.
IT Support & Helpdesk (25%)
- Provide end-user support for Windows 10/11 and Office 365.
- Perform hardware diagnostics and troubleshooting for desktops, laptops, and mobile devices.
- Assist in managing user access and permissions across systems.
- Work closely with the IT support team to resolve tickets efficiently.
Essential Skills & Experience
CRM experience Experience supporting business applications, particularly CRM systems.
Experience of Mobile Device Management (MDM) - ideally MobileIron or Ivanti Neurons
ITIL Certification - Understanding of IT service management best practices.
Microsoft 365 Suite - Expertise in O365, including SharePoint, Outlook, and Teams.
Windows 10/11 Support - Troubleshooting and configuration skills.
Hardware Diagnostics - Ability to diagnose and fix hardware issues.
IT Support & Helpdesk Experience - Comfortable handling support tickets and resolving technical issues.
Advantageous Skills
- Experience with workflow automation and integrations within business applications.
- Familiarity with Active Directory & Azure administration.
- Knowledge of cybersecurity best practices.
- Exposure to project management methodologies like PRINCE 2.
- Experience with MobileIron or Ivanti Neurons.
- Experience of Google Workspace.
- ZoHo CRM Knowledge
Why Join Us?
Be the go-to expert for business applications.
Work in a collaborative IT team with room for growth.
Gain experience across both application support and IT support functions.
Opportunity to learn and develop new skills in MDM, automation, and application integrations.
Note: This role requires an Enhanced DBS check before starting employment.
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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