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As the Regional Property Manager, you would responsible for overseeing a team of Repairs Officers and a Partnering Support Officer carrying out Responsive Repairs, Alteration Requests, Damp & Mould cases, Formal Complaints, Voids across the organisations stock within an allocated geographical patch. While also managing contractors in line with contracts, and seeking continuous improvements.
Client Details
My client are a reputable housing association based in the East Midlands. They aim to provide safe and affordable homes to their local communities whilst working with drive and energy to achieve their goals.
Description
- To hold regular Operational meetings with relevant stakeholders (Housing, Compliance, Repairs Contractors, Complaints) and ensure accurate records are kept and circulated.
- To take part in Strategic Meetings putting forward recommendations
- To lead on Regional issues and ensure trackers are up to date and in a reputable state at short notice
- To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve
- To ensure all complaint cases are fully investigated, and a workable solution is implemented by the team without delay
- To ensure budgets are monitored and controlled depending on demands and making sure that the correct budget codes are used to enable collection of service charges and insurance claims
- To manage relationships and understand the requirements and contractual differences with internal colleagues/stakeholders
Profile
Solves basic problems within clearly laid out policies and procedures
Takes responsibility for achieving individual objectives and team targets
Strong proven leadership skills and background in managing a team working on responsive repairs
Experience of Contract Management
Job Offer
- Competitive salary of circa 55-60K
- Generous annual leave entitlement
- Generous employers pension contribution
- Access to internal training and career progression
