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- Administrative Support:
- Help to manage training schedule, bookings, and delegate communication.
- Help to track and document learner attendance, performance, and progress.
- Liaise with external training providers for materials, scheduling, and feedback.
- Data Management:
- Maintain and update training records, ensuring compliance and accuracy.
- Use our systems like My Learning (DVSA/Qualsafe) to track certifications and training completions.
- Resource Coordination:
- Prepare training materials and ensure all logistical arrangements (rooms, equipment, resources) are in place.
- Handle documentation for external training providers, including contracts and invoices.
- Compliance and Reporting:
- Ensure all training aligns with legal and regulatory requirements (e.g., CPC standards for driver training).
- Help to generate reports on training outcomes and compliance metrics for leadership/stakeholders.
- Communication Support:
- Act as a point of contact for learners and external providers.
- Respond to training queries, provide pre-course information, and gather post-training feedback.
- Specialised Support for the Driver Training Academy:
- Assist in scheduling and coordinating external training delivery (e.g., with external providers).
- Track trainee progress and certification for 7.5t licensing specifically, DTS
- Maintain a database of mentor and trainee pairings and monitor feedback from mentorship programs.
- Support communication with external providers and stakeholders about academy performance.
- Communication:Strong verbal and written communication skills to engage with learners, providers, and stakeholders effectively.
- Teamwork:Ability to collaborate within a team and across departments to achieve organisational objectives.
- Organisational Skills:Exceptional attention to detail and the ability to manage multiple tasks, schedules, and priorities.
- Microsoft Office Suite: Advanced skills in Excel and familiarity with Word and PowerPoint.
- Power BI: Desirable experience in creating and interpreting reports.
- Learning Management Systems (LMS): Experience with systems like My Learning (DVSA/Qualsafe) is preferred.
- Proven experience in administrative roles, ideally within a training or learning and development environment.
- Relevant certification or qualification in administration - desirable
- Desirable - learning and development (e.g., CIPD Level 3 in Learning and Development).
