Technical Support Agent

SF Recruitment are currently recruiting for a Technical Support Agent based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Strong Excel skills are key to be successful within this role! Responsibilities Include: - You will provide first line technical telephone support to customers where you will analyse, investigate, and resolve hardware, software and network faults and issues, or alternatively, escalate if deemed necessary. - Working closely with team members, you will efficiently manage your own individual tasks whilst also supporting the overall team workload. - You will accurately process all orders and package parts ready for despatch to customers. - Answering and responding to incoming calls and email from customers and managing orders - Generating reports for the management through internal systems as well as Excel and delivery with the good time manner. - Extensive data entry and data management that requires attention to detail. - Managing and cross-checking back-order reports (inhouse and 3rd party contractors) - Providing back up support to the customers at weekends (1 to 2 per month) - Team leading during line manager absence. - Other ad hoc administration and customer service tasks as required. The ideal candidate will have: - A self-motivated person, driven to get things done. - Ability to work under own initiative with strong organisation skills. - Brilliant communication skills and a great ability to translate plan into action. - Proficiency of Microsoft Office. - A 'can do' attitude and confident in multitasking. - Effective time management skills with the ability to meet set deadlines. - Attention to detail with the ability to analyse information. Hours: Monday - Friday 9.00 am - 5.00 pm Salary: £27,000 - £28,000 If you think you have the relevant experience please apply online now.