IT Support AnalystA fantastic opportunity for an IT Support Analyst to join one of the regions most exciting and recognised businesses on a permanent basis. As the IT Support Analyst, you will act as the first point of contact for IT queries as well as providing world class customer service.This is a fantastic opportunity for an IT Support Analyst at the start of their career, looking for a role where they will be encouraged to grow. Based onsite in Southwold and with some occasional travel, a driving licence and car is essential. Key responsibilities.• Ensure service desk requests are logged, actioned and escalated appropriately • Provide 1st Level technical support within a Windows environment • Manage user accounts and permission requests across multiple platforms • Diagnose and resolve issues remotely, via telephone or on-site • Maintain a high level of customer service Key skills.• Previous experience within an IT Support position• Good knowledge of Windows / Microsoft / Active Directory • Excellent customer service skills • Any knowledge of JD Edwards, Guestline, ERP an advantage If you are interested in finding out more about this fantastic opportunity, please reach out today for a confidential chatIT Support Analyst
Back to searchIT Service Desk Agent
Pure Resourcing Solutions
Posted a day ago, valid for 3 days
Southwold, Suffolk IP186NN, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A fantastic opportunity exists for an IT Support Analyst to join a recognized business on a permanent basis.
- The role is ideal for someone at the start of their career, providing a chance for growth and development.
- Key responsibilities include logging service desk requests, providing 1st level technical support, and managing user accounts.
- Candidates should have previous experience in IT support, with a good knowledge of Windows and excellent customer service skills.
- The position is based in Southwold, requires a driving license, and offers a salary of £25,000, along with some travel requirements.
