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A leading and successful company near Sowerby Bridge, Halifax is recruiting a Customer Advisor to work within the busy Customer Services department at the company head office on an initial 3-month contract with a view to go permanent.
The role is responsible for managing customer calls and queries into the organisation arising from several customer groups across the electrical industry, including export customers, with the aim of securing sales and profitable growth.
The role also provides first line product support for customers, field-based sales colleagues, and other internal departments.
Job Context:
- The role is part of a close-knit Customer Services department that is the first point of contact for incoming customer calls and product enquiries and is therefore a champion of the brand.
- The role scope covers the full customer service experience including management of customer queries, providing quotations, order book management, customer follow up and account management.
- The role holder will primarily work with a defined account base, as well as dealing with ad hoc queries from other customers or prospective clients. Management of sales campaigns and promotions will also be required.
- In addition, cover for dedicated sales order processing personnel will be required to support sales order processing and delivery enquiries.
- Provide first line product support across all product categories
Key Accountabilities:
- Telephone call handling to all customer groups.
- Responding to customer requests for price and availability, and delivery queries.
- Delivery of sales quotations in line with business KPIs
- Provide first line product support to external and internal customers (secondary technical support provided by product specialists).
- Proactive follow up of customer quotations to convert sales opportunities.
- Follow up digital marketing campaigns and promotions to generate enquiries and convert sales.
- Supporting orderbook management in line with customer enquiries and business processes.
- Provide support to field-based sales colleagues for customer, product, and system enquiries.
- Support the Commercial Manager in the issuing of price lists, contract price lists and tenders.
- Data inputting and editing using the company's D365 business operating system, ensuring customer information is current and accurate.
You need to have experience within customer services environment, system data entry and processing, strong verbal and written communication skills. You also need to be a reliable and motivated individual dedicated to delivering high levels of customer service and ability to work under pressure in a dynamic environment.
This position is initially 3 months with a view to go permanent, salary offered for this role is 24k, hours are Monday - Thursday 8.30am - 5pm with an early finish of 12.45pm on a Friday, 25 days holiday, pension.
