Back to search
TECHNICAL CUSTOMER SERVICE ADVISOR
Location: Skypark, Exeter - near Exeter Airport
Job type: Permanent
Reporting to: Service Manager
Hours: Monday to Friday 08:30am - 17:00pm
Salary: £27,000 per annum
Hawk 3 Talent Solutions are recruiting for a Technical Customer Service Advisor for our clients team based in Exeter on a permanent contract.
The successful candidate will take all customer and retailer calls of technical nature and provide them with answers and advise. This role will require someone who is able to resolve customer issues in a timely and diplomatic manner regardless of the circumstances.
A knowledge of heating appliances of all fuel types and their installation and servicing or a Gas Safe Certification or HETAS certification would be highly advantageous for the position.
The role:
- Resolve technical issues relating to the business brands raised by retailers, end users and members of the public
Handling call and email enquiries covering all aspects of installation, building regulations, operations and safety of products
Filter and monitor the accuracy of all complaint data entry
Carry out fault finding analysis over the telephone with retailers and end users and offer appropriate advice to resolve issue
Document and report on all calls and problems identified and log onto the companies CRM system
Ensure information provided is accurate, appropriate and in accordance with all the relevant regulations and installation use
What you will need:
- Excellent communication skills - verbally and written
Proactive approach to keeping records and reports up to date
Excellent customer service skills
Knowledge of Outlook and Word and keen to learn CRM system
Able to work as part of a team well
Flexibility to carry out a wide ranging role that will vary across the year
Knowledge of heating appliances would be highly advantageous
Benefits:
- Electric vehicle lease and cycle to work schemes
Flexi time policy
Employee assistance program
Generous staff discounts on their products
Discounts for supermarkets, cinema tickets and gifts
2 day a week working from home policy where possible
Enhanced holiday allowance
To apply, please submit your CV via the Apply Now button or contact Shannon Bunch on (url removed)
