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French Speaking Export Coordinator

Hawk 3 Talent Solutions
Posted 9 days ago, valid for 21 days
Location

Sowton, Devon EX5 2AG, England

Salary

£24,000 per annum

Contract type

Full Time

Retirement Plan
Life Insurance

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Sonic Summary

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  • The position of French Export Coordinator is located in Exeter, with working hours from Monday to Friday, 8.30 am to 5.00 pm.
  • The salary for this role is £24,000 per year.
  • Candidates are required to have excellent French language skills, both written and oral, and strong communication abilities.
  • The role involves multi-tasking in a fast-paced environment, handling customer queries, processing orders, and assisting with export documentation.
  • A flexible attitude and the ability to work collaboratively with other departments are essential for providing excellent customer service.

FRENCH EXPORT COORDINATOR 

Location: Exeter

Hours of work: Monday - Friday 8.30am - 5.00pm

Salary: £24,000

Summary:

Reporting directly to the Export Customer Services Manager, in this role you will be required to be flexible and covering multiple tasks within the department. These include taking calls from our dealers, answering queries and questions and placing orders onto the database. In addition, you will be required to assist in administration and export documentation. This role requires you to be able to multi task, enjoy working in a fast paced environment and have the ability to liaise with other departments in order to provide excellent Customer Service.

Responsibilities:

  • Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product/technical information and prices
  • Receive telephone calls from our customers, ensuring all calls are dealt with promptly and in a friendly and professional manner
  • Input telephone, email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers
  • Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information
  • Respond to enquiries from customers, ensuring they are dealt with in a timely and professional manner
  • Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
  • Administration of correspondence generated from pro-formas/invoices and distribution documentation
  • Resolve customer complaints/problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professional managed
  • Log customer issues onto CRM system, detailing all communication to the customers
  • Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate
  • Assist with administration tasks, invoice analysis, scanning, filing

REQUIREMENTS:

  • Excellent European language skills, French written and oral ability is essential
  • Possess excellent communication skills, to communicate complex product information, clearly and concisely
  • Ability to listen and extract information from customers and other departments
  • Enthusiasm to learn new skills and ability to grasp large amounts of product information
  • Ability to work to set standards and procedures
  • Be computer literate, and familiar with Microsoft Office packages
  • Ability to extract accurate information from computer systems re stock levels, availability, customer credit limits, discounts and prices and relay this accurately and concisely to customers in a friendly and supportive manner
  • Ability to accurately input data and maintain attention to detail, even when under pressure
  • Possess a flair for developing and maintaining good client relations

Benefits:

  • 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays
  • Pension Scheme
  • Free Eye Test
  • Life Assurance
  • Cycle to work scheme
  • Staff Discount
  • Flexi Time
  • Staff recommendation scheme

To apply for this role, please submit your CV via the Apply Now button or contact Maria Thorne on (phone number removed) or email your CV (url removed)

 

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