IT Support Specialist

Location: Spalding

Salary: £35,000 - £45,000 per annum (Plus bonus)

The company have an exciting opportunity for an IT Support Specialist to join their reputable client based in Spalding and become an essential part of the growing business.

The Role

Working within a dedicated IT team, reporting to the IT manager. Your main responsibilities include first line technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner in delivering policies and strategy. Additionally, you will develop and utilise your cybersecurity expertise as part of the evolving IT security controls environment.

Key Duties & Responsibilities:

Serve as a primary contact for all IT issues via Helpdesk Ticket System
Deputise for IT Manager in their absence
Ensure consistent, constant connectivity to networks for all staff at all times
Ensure continual review and delivery of hardware and software for all users
Provide technical support for client and network hardware, software, and IT infrastructure, including networking, VOIP/Telecoms, SQL server, Cloud based (Azure) Servers, system firewall access, endpoint security and the current ERP system (Microsoft Dynamics NAV)
Contribute to the planning and execution of IT projects, including migrations, upgrades new business incorporation
Cybersecurity policy development and continuous improvement, working with the IT Manager and partners to keep the environment secure
Create and maintain high-quality processes and documentation for back up and business continuity process controls
Formalised education of users on best practices and improved ways of working
Collaborate with third-party support partners to resolve incidents and achieve improvements in service provision to set SLAs
Provide coherent, high-quality advice and technical guidance to business teams
Ensure reliable service and strong relationships with all business stakeholders

Skills and Experience

Proven track record of maintaining an IT network across multiple sites
Excellent knowledge of best practice in data protection and network security
Proven track record of documenting and maintaining back-up systems/business continuity plans
Technically qualified/experienced with strong awareness of technological developments
Ability to identify continual improvements and advise to the business and users
Excellent analytical skills using relevant analysis platforms
Excellent administration and organisational skills
Excellent communication and customer service skills operating a ticketing system
Self-motivated, enthusiastic with excellent problem-solving skills
Advanced computer literacy, including Microsoft Products and ERP systems
Excellent knowledge of standard IT principles, processes and procedures
Good understanding of procurement, budgeting and cost management
Good understanding of operational business processes and procedures
Adaptability to relevant organisational policies
Good understanding of GDPR legislation and requirements
Ability to understand of key business plans and associated technological requirements
Experience of managing third party partner contracts

Company Benefits

Company performance bonus
25 days holidays
5% match pension
Sickness cover

To Apply

If you feel you are a suitable candudate and would like to work for this reputable company, please do not heistate to apply.