IT Support Specialist

IT Support Specialist - Spalding

£35k - £45k Plus bonus

Benjamin Edwards have an exciting opportunity for an IT Support Specialist to join our reputable client based in Spalding and become an essential part of our client's growing business.

The Role

Working within a dedicated IT team, reporting to the IT manager. Your main responsibilities include first line technical troubleshooting, management, and maintenance of hardware and software. While your primary focus will be technical support, you will also have the opportunity to advise and engage with the business as a trusted IT partner in delivering policies and strategy. Additionally, you will develop and utilise your cybersecurity expertise as part of the evolving IT security controls environment.

Company Benefits

• Company performance bonus
• 25 days holidays
• 5% match pension
• Sickness cover

Key Duties & Responsibilities:

• Serve as a primary contact for all IT issues via Helpdesk Ticket System
• Deputise for IT Manager in their absence
• Ensure consistent, constant connectivity to networks for all staff at all times
• Ensure continual review and delivery of hardware and software for all users
• Provide technical support for client and network hardware, software, and IT infrastructure, including networking, VOIP/Telecoms, SQL server, Cloud based (Azure) Servers, system firewall access, endpoint security and the current ERP system (Microsoft Dynamics NAV)
• Contribute to the planning and execution of IT projects, including migrations, upgrades new business incorporation
• Cybersecurity policy development and continuous improvement, working with the IT Manager and partners to keep the environment secure
• Create and maintain high-quality processes and documentation for back up and business continuity process controls
• Formalised education of users on best practices and improved ways of working
• Collaborate with third-party support partners to resolve incidents and achieve improvements in service provision to set SLAs
• Provide coherent, high-quality advice and technical guidance to business teams
• Ensure reliable service and strong relationships with all business stakeholders

Skills and Experience

• Proven track record of maintaining an IT network across multiple sites
• Excellent knowledge of best practice in data protection and network security
• Proven track record of documenting and maintaining back-up systems/business continuity plans
• Technically qualified/experienced with strong awareness of technological developments
• Ability to identify continual improvements and advise to the business and users
• Excellent analytical skills using relevant analysis platforms
• Excellent administration and organisational skills
• Excellent communication and customer service skills operating a ticketing system
• Self-motivated, enthusiastic with excellent problem-solving skills
• Advanced computer literacy, including Microsoft Products and ERP systems
• Excellent knowledge of standard IT principles, processes and procedures
• Good understanding of procurement, budgeting and cost management
• Good understanding of operational business processes and procedures
• Adaptability to relevant organisational policies
• Good understanding of GDPR legislation and requirements
• Ability to understand of key business plans and associated technological requirements
• Experience of managing third party partner contracts