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Drivers Mate
Location: Durham
Pay: £13 per hour
Contract: Temporary to 27th December 2024
Hours: 7.30am/6.30pm
Role Purpose
Our Drivers Mates support our Customer Delivery and Installation Drivers and play a critical role in achieving our purpose of helping everyone enjoy amazing technology. Not only will you be safely delivering, installing and collecting of a range of electrical products into our customers’ homes, which include White Goods, Televisions and cookers you will be the face of the brand and help us become a market leader by providing unrivalled customer service.
Main Duties & Responsibilities
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
- To liaise with Manufacturers at the point of delivery when necessary
- To handle all products safely and with care, supporting your colleagues to do the same
- Able to meet the physical requirements of the role
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
Required Skills & Experience
- A passion for delivering excellent customer service
- Strong verbal communication, both on the phone and face-to-face in our customers’ home
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training
- Takes responsibility for own learning and help us become the home for the best talent
- Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied
If this vacancy is of interest to you apply now and a member of our resourcing team will be in touch. Alternatively you can send your up to date CV directly to our recruiting team on the email below.
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