Sales Administrator

Rewards and Benefits on Offer

• Immediate start date.
• Permanent role.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

Our client is an established and successful company based in Spennymoor. They are currently looking for a Sales Administrator to join their team. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing;

• Dealing with incoming sales queries from retail trade and business to business customers by telephone, email and in person.
• Communicating with customers regarding ongoing orders.
• Processing and sending quotations.
• Using a web chat function to help customers visiting our website.
• Maintaining customer files and records/CRMs for all customer contact.
• Processing of Credit Card and Cash payments from trade customers and members of the public.
• Helping to co-ordinate deliveries and liaise with delivery drivers.
• Raising despatch notes and other relevant paperwork.
• Dealing with delivery date chases and deliveries which need to be rearranged.
• Responsible for follow up calls and emails to ensure the customer has received a good service and to encourage feedback/reviews.
• Dealing with customer queries (training will be given) on product / technical advice
• Keeping KPIs up to date and monitoring reoccurring issues.
• Processing of customer service orders/spare parts etc.
• Answering incoming phone calls.
• Providing general administration support (booking in delivery notes, generating despatch notes etc).
• Be able to organise and work in an efficient and timely manner.
• Covering other job roles in the case of holidays/absence.

About You;

• Must have proven internal sales experience of 2 years+, ideally in manufacturing.
• Professional adaptable attitude and willingness to learn, develop and take on new tasks as required.
• Professional and extremely confident with a calming manner when dealing with telephone calls and be able to talk at ease with our potential customers.
• Must be able to understand the importance of dealing with new sales leads with a quick turnaround issuing quotations.
• Be able to work well under pressure.
• Able to understand the importance of following procedures both within our company and that of our business to business customers to ensure that any feedback received is positive.
• Must have excellent organisational and multi-tasking skills to enable all tasks to be completed in a timely and organised manner.
• Excellent communication skills and able to work well as part of a team.
• Good attention to detail when processing data and orders etc with the ability to follow procedures and tasks through to completion.
• Sound computer-based skills are essential which can be demonstrated from previous roles.
• Excellent numerical skills and be able to price accurately including discounts.
• The candidate must be willing to carry out a variety of tasks as and when required to help out in other departments.
• The candidate must be able to carry out tasks and work to procedures set out to them by the office manager.