Helpdesk Operative

Pinnacle Group are looking for a motivated Helpdesk Operator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. You will be joining our Helpdesk Management team based in the University of Hertsfordshire. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors.

You will be joining our Total FM team based in Hatfield. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

This is a full-time, on-site role with no remote working. 

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Signing Visitor & Sub - Contractors In/Out
• Dealing with Students queries via Phone, email and face to face.
• Logging cleaning and maintenance jobs on Software called Concept Evolution.
• Photocopying, filling and sorting paperwork
• Sorting Students incoming posts

Key requirements:

• Experience of working in a similar role within the sector

• Ability to work independently and use initiative

• Reliable and responsible with a flexible approach to work

• Good communication skills

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme