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Customer Service

Brook Street
Posted 7 hours ago, valid for 18 days
Location

St Ives, Cambridgeshire PE27, England

Salary

£11.44 per hour

Contract type

Part Time

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Sonic Summary

info
  • The position of Customer Service Advisor requires a positive and customer-focused individual to manage inbound calls and provide excellent support.
  • Candidates should have at least one year of experience in a similar role and possess strong communication skills.
  • The role offers a stable Monday to Friday schedule with no weekend work and a salary of £22,000 per year.
  • Key responsibilities include resolving queries, setting up payment plans, and up-selling products.
  • Reliable commuting is essential due to fixed working hours, and no leave is permitted during the first three weeks of employment.

Job Advert: Customer Service Advisor - Monday to Friday (No Weekends)

Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor!



About the Role

In this inbound customer service role, you will manage (Apply online only) calls daily, providing excellent support and building rapport with customers by:

  • Resolving queries over the phone.
  • Setting up payment plans.
  • Up-selling products and services.
  • Creating new customer accounts using Five9 phone system and their management program.


Key Details

  • Hours: Monday to Friday, with no weekend work. Hours are fixed and cannot be adjusted.
  • Workwear: Smart/casual attire.
  • Holiday: No leave permitted during the first three weeks of employment.


What We're Looking For

  • A positive attitude and a professional approach to problem-solving.
  • Commitment to commuting to and from work, whether by driving or other means, as punctuality is essential.
  • Strong communication skills and the ability to multitask effectively.


What We Offer

  • A fantastic and supportive work culture.
  • Regular treat days to celebrate achievements.
  • A stable Monday-to-Friday schedule for excellent work-life balance.

Note: Reliable commuting is required due to the fixed working hours.

If you're ready to join a vibrant team where your efforts are valued, apply today! or contact Alison on (phone number removed)



Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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