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Salary: 12.21 ph (Temp - Perm)
Location: St Ives (Fully on-site)
Join a dynamic and innovative company that prides itself on delivering exceptional customer experiences. We are a leading provider in our industry, committed to fostering a supportive and inclusive work environment where every team member can thrive. Our focus on professional development and employee well-being makes us an attractive prospect for anyone looking to advance their career in customer service.
Job Responsibilities:
- Provide outstanding customer service through various channels including phone and email.
- Resolve customer inquiries and complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Identify opportunities for process improvements and contribute to team initiatives.
- Stay updated on product knowledge and company policies to provide accurate information.
- Assist in training new team members as required.
Required Skills & Qualifications:
- Proven experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite.
- Strong organisational skills with attention to detail.
- Ability to work collaboratively within a team.
- A positive attitude and a willingness to learn.
If you are passionate about providing exceptional customer service and are looking for a rewarding career opportunity, we would love to hear from you! Apply now and take the first step towards joining our fantastic team in St Ives or contact Alison for further details (phone number removed)
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
