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Job Title: Technical Support & Training Manager
Location: St Neots - with travel to customer locations as required
Pay Range/details: £45,000
Contract Type: Permanent
Omega are supporting a leading distributor within the Turfcare and Agricultural Machinery industry in their search for a Technical Support & Training Manager. This is a key leadership role responsible for driving excellence in product support and customer service across all divisions, while also overseeing the dealer and service network performance.
This role is ideal for a highly organised technical leader who thrives in a customer-focused environment and is passionate about delivering training and aftermarket support strategies to a national network.
Key Responsibilities - Technical Support & Training Manager
- Deliver technical product and training support to dealers, service centres and end users across all product lines.
- Manage the warranty department, field-based service teams and technical support training function.
- Lead and evolve systems that monitor dealer and service provider performance against defined service standards.
- Coordinate technical communication from OEMs to internal staff, service teams, and sales teams.
- Develop and manage warranty procedures, technical claims, and registration systems including the SMART warranty system.
- Work alongside the Parts Department to support technical service bulletin execution and parts allocation.
- Organise and oversee training events in collaboration with Technical Product and Training Specialists.
- Evolve internal and external training delivery, including use of online learning tools.
- Support service-related marketing initiatives in collaboration with the Marketing team.
- Represent the company in technical discussions, including at AEA meetings and OEM incident reporting.
- Maintain high standards of health and safety, ensuring compliance and staff training within area of responsibility.
- Monitor and control departmental budgets and report on fixed and variable costs.
- Support absence management and team performance to ensure continuity of service.
- Attend and contribute to business meetings, both internal and external, as required.
- Collaborate with the Irish division when support is needed.
Qualifications & Requirements - Technical Support & Training Manager
- Strong leadership and coordination skills in a technical environment
- Proven experience delivering technical support and training
- Ability to manage warranty systems and technical documentation
- Understanding of mechanical and electrical systems relating to turf or agricultural equipment
- Excellent communication, planning, and problem-solving skills
- Experience working with CRM systems, training platforms, and warranty systems
- Computer literacy - particularly with Microsoft Office
- Knowledge of industry standards, legislation, and safety procedures
- Willingness to travel and work flexibly based on operational needs
For more information on this role, please contact Kieren Provis on (phone number removed), or send a copy of your CV to (url removed)
Candidates currently working as a Technical Manager, Aftermarket Support Manager, Warranty & Training Coordinator, or Field Service Manager may be suitable for this position.
For details of other opportunities available within your chosen field, please visit our website: (url removed)
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
