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The Account Manager is responsible for the planning and execution of clients work from brief to delivery/installation. From initial brief, received directly from customers and from the Sales Team, Senior Project Managers and Key Account Managers, through to managing orders from planning to production through to shipment, ensuring orders are executed in line with the clients expectations, on time, complete and ready for invoicing.
Drive and manage the planning, production and execution of orders.Briefs received directly from Sales Team, Senior Project Managers and Key Account Managers, and from supply only clients.
Learning from Senior Account Managers and Project Managers from supporting tasks
Develop awareness in order to identify opportunities to maximise margin at every stage of the workflow, ensuring that the best, most efficient production methods and substrates are used whilst meeting or exceeding client requirements
Liaise with clients, handle enquiries and suggest solutions, upselling and agreeing any additional costs as they occur
Liaise with all internal departments and external suppliers to ensure effective, efficient and quality delivery of orders to clients according to their requirements and agreed final brief
Deliver exceptional customer service and maximise opportunities
Follow-up additional quotes supplied to the client ensuring all costs are captured and approved
Maintain knowledge of what stage a clients work is at throughout the process and escalate any issues internally as required in order to ensure clients requirements are met
Ensure processes are followed and all work is input on our systems as required
Track costs against the agreed quote throughout the production process
Work as part of a team and support training and knowledge growth initiatives
Build and maintain good professional working relationships with clients
Adhere to all processes, policies and procedures
Keep the Team Leader updated in a timely manner on particular projects, clients, issues or risks
Monitor and help to resolve issues during the production process from brief to delivery/install quickly and efficiently, in coordination with the Production Managers ensuring timely feedback and efficient resolution
Support other members of the team and department
Requirements:
Essential Knowledge and Experience
Experience in a customer facing role
Desirable Knowledge and Experience
Knowledge of the Digital print market
Skills and Abilities
Ability to multi-task and utilise resources to execute tasks within a deadline-oriented environment with tight timelines
Excellent attention to detail, good organisational skills and a record of maintaining high quality standards
Excellent communication and interpersonal skills
Highly motivated with a high level of initiative; inspires confidence to work independently and in support of department goals and business objectives
Ability to build good, professional relationships
Customer friendly and customer focused
Strong computer skills, with a willingness to carry out administrative duties and more complex challenges.
Works well in a team and has a desire to learn and show initiative
Proactive, can do attitude
Additional Requirements
Must hold full current UK driving license
If you feel you have the excellent customer service skills required for this position and are available to work on a 12 month contract, then we would love to hear from you so send in your CV to us ASAP!
