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Permanent - Full TimeWe are looking to recruit a Resident Liaison Officer, to join our Decarbonisation team, based from our St Albans office, AL3 6PH.About the RoleWorking to deliver the best quality service, you'll be responsible for first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner. Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area.About YouCandidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well-organised, you'll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About UsMy client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Their services include responsive repairs, void refurbishments, compliancy services and planned maintenance work.With over 1000 employees, they focus on a culture which puts people at the core of everything they do, encourages innovative thinking and always puts our customers first.Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.To be eligible for this role you must also have a VALID UK Driving Licence and access to your own vehicle. Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work.If you have the right experience and think this role is for you, please apply below! Alternatively, if you do not think this position is for you, please call and ask to speak to Jacob for a confidential discussion on jobs that are available in your local area.
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