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Customer Relations Executive

GECKO TRAVEL RECRUITMENT LTD
Posted 2 days ago, valid for a month
Location

St. Albans, Hertfordshire AL1 3XZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Gecko Travel Recruitment is seeking a Customer Experience Executive for a successful travel business.
  • The role requires a minimum of 5 years of experience in a similar position within the travel industry.
  • The position involves providing exceptional customer service for pre and post departure queries and complaints.
  • The company offers a competitive salary, performance-related bonuses, and discounted travel opportunities.
  • Shifts will vary throughout the year and will include working every other weekend with time off in lieu.

Gecko Travel Recruitment are delighted to working on behalf of this hugely successful travel business who are on the lookout for a Customer Experience Executive. This is a unique offering for a travel professional who enjoys a varied role of customer service and operations. Being fully immersed within a well established and close knit team, you will be the customers point of contact for pre and post departure queries or complaints.

Our client is offering an excellent salary, a fun & social working environment along with discounted travel. As a Customer Experience Executive, you will be working a shift pattern which will change based on the time of year, and will include every other weekend with a day of before and after the week as time in lieu, more details on the shifts available on application.

The role:

  • Provide customer with exceptional customer service for pre and post departure queries or complaints
  • Ensure the company are represented in a professional manner at all times
  • Think commercially when handling a complaint scenario, whilst remaining empathetic
  • Ability to work in a fast paced, high pressured and ever changing environment
  • Ensure the customer has a positive experience with the company
  • Ensure all companies processes and procedures are followed whilst meeting service levels
  • Carry out any adhoc projects within the Customer Experience team

You will have:

  • Travel industry background
  • Minimum 5 years experience in a similar role
  • Patience, resilience and the ability to be empathetic regardless of the situation
  • A commercial mindset, and ensure margins for each reservation are maximised
  • Familiarity with social media (Facebook, twitter, trust pilot etc)
  • Basic knowledge of ABTA Code of Conduct
  • Excellent written and verbal communication skills

Additional Information:

  • Competitive salary, details on application
  • Performance related bonus
  • Pension
  • Discounted holidays
  • Free city centre parking

If you'd like to be part of this exceptional customer service team where you'll have the opportunity to work hard, but still have fun, then this is the role for you.

Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.