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Customer Service Representative

Think Specialist Recruitment
Posted a day ago, valid for 16 days
Location

St. Albans, Hertfordshire AL3 6JZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Think Specialist Recruitment is seeking an experienced Customer Service candidate for a leading organization near St Albans.
  • The role involves providing high-level customer service via phone and email, managing orders, and handling customer inquiries.
  • Candidates should have previous customer-facing experience, with SAP experience considered a plus.
  • The position offers a salary of £29,000 per annum, with benefits and a Monday to Friday schedule, including an early finish on Fridays.
  • Applicants must be able to drive due to the location and may have some flexibility for remote work after probation.

Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This leading client have an exciting opportunity for an experienced Customer Service candidate to join their growing team. This person will be providing a high level of customer service over the phone and via email, dealing with orders and more. The successful candidate will have previous experience within a customer facing position, SAP experience would be desirable too. Salary - £29,000 per annum plus good benefits Monday - Friday - 8:30am - 5:30pm with a 4pm finish on a Friday Must be able to drive due to location - some flexibility for a day WFH after probation Some of the duties will include:

  • Providing a high level of customer service to internal and external customers
  • Handling incoming calls and emails
  • Assisting customers with order requirements, processing orders and keeping customers updated on order status
  • Handling invoice queries
  • Managing quality and return queries
  • Dealing with after sales enquiries
  • Advising customers of any delays regarding to stock
  • Working closely with other internal departments

The suitable candidate:

  • Previous experience within a customer facing position
  • Previous SAP experience would be desirable
  • Good organisational skills
  • Strong communications skills, both written and verbal
  • Good level of attention to detail
  • Strong organisational skills with the ability to multi-task
  • Driver due to location

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.