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Customer service representative
Senior Client Service Executive

Senior Client Service Executive

Jems Recruitment Ltd

Posted 6 hours ago, valid for 8 days

St. Albans, Hertfordshire AL3 6JZ, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

This is a hybrid role requiring 3 days in the office and 2 days working from home, with a schedule of Monday to Friday from 9am to 5:30pm.
Candidates should have experience in client services and project coordination, ideally with a background in a busy project-oriented environment.
The position offers a salary of £30,000 to £35,000 and opportunities for progression to a senior project role.
Benefits include an annual company bonus, discounts, pension, and subsidised private healthcare.
Applicants should possess strong communication skills, attention to detail, and proficiency in MS Word and Excel.

Hybrid role, working 3 days in the office and 2 from home, Monday-Friday 9am-5.30pm
Progression available to senior project role
Benefits including annual company bonus, discounts, pension, subsidised private healthcare

Are you experienced Client Services professional looking for the next step in your career at a senior level? This role combines client and internal team coordination, phone and email communication, as well as reporting skills. You will be working in a well-established, commercial office environment where you can take on further responsibilities. If you are keen to find a client-facing role, using organisational, administration and customer services skills, being first point of contact over the phone for customers and ensuring multiple projects are completed on time, this will be an exciting new challenge for you. This is a busy and varied role, with excellent support and training in place.Duties include:

Communicating with business customers by telephone and email
Liaising with customers and internal teams to ensure projects are co-ordinated to deadlines
Managing larger-scale client projects
Updating various reports using MS Word and Excel, as well as using in-house systems
Providing the highest level of customer service
Attending meetings when fully trained, supported by senior team members
Supporting less experienced members of the team

We are looking for candidates who enjoy speaking with clients over the telephone and via email, with some experience working in a busy project-orientated environment. You will also have high attention to detail and excellent IT skills, especially using MS Word and Excel.If you are looking for a permanent role and are looking to join a well-established company, where you can develop your project co-ordination skills further, call us or apply today!

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