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1st / 2nd Line Managed Services Analyst

MillsHill Recruitment Limited
Posted a day ago, valid for a month
Location

St. Albans, Hertfordshire AL3 6JZ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a well-established IT Managed Services provider with 15 years of experience, is seeking a 1st / 2nd Line Managed Services Analyst due to an increase in new business.
  • The ideal candidate should have a strong MSP background, with expertise in technologies such as Windows Server, O365, Azure, AWS, Networking, Datto RMM, and Kaseya, along with excellent customer service skills.
  • Candidates with proven experience in Datto RMM and Kaseya will be highly regarded.
  • The role requires flexibility as it involves working at client sites in St Albans, the office in London, and some home working.
  • The position offers a competitive salary of £30,000 to £35,000 per year and requires a minimum of 2 years of relevant experience.

1st / 2nd Line Managed Services Analyst

Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS

My client is a small yet well established IT Managed Services provider that have been trading for circa 15 Years. Due to an uptake in new business / clients they have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst.

As 1st / 2nd Line Managed Services Analyst you will have a solid MSP background with the ability to work as part of the service desk, working on tickets as well as on-site support / client facing skills. You will be a natural troubleshooter with a broad range of technical skills across Tech such as Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS. Alongside your techie skills you will be an outstanding communicator and someone driven by customer service.

My client has said anyone with proven skills in Datto RMM and Kaseya would be a massive bonus. They operate Hybrid working but will require this person to be flexible as the role will be split across working at a client site in St Albans and the office in London as well as some home working.

This is a fantastic opportunity to join an established MSP where the directors are very much still technical and "hands on". They can offer a fabulous opportunity for someone to develop their technical skills and thier career.

1st / 2nd Line Managed Services Analyst

Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS, Windows Server, O365, Azure, AWS, Networking, Datto RMM, Kaseya, iOS.

MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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