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Daniel Owen Agency are currently looking for a proactive Helpdesk Coordinator, based in St Albans, Hertfordshire. This will consist of being the first point of contact for service requests for a Hard Facilities Management / Rail Contract. This role involves managing job assignments, ensuring SLA adherence, and providing excellent support to the team.
Key Responsibilities
- Handle incoming service requests professionally via phone and email.
- Dispatch calls to engineers or subcontractors based on skills and geographical needs.
- Prioritise and manage urgent jobs to ensure swift resolution.
- Support operatives and subcontractors in meeting service delivery expectations.
- Attend training and health & safety courses as required.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Experience in Facilities Management within an administrative or helpdesk role.
- Strong familiarity with CAFM systems.
- Proficiency in MS Office, including Excel and Outlook.
Skills and Attributes
- Excellent organisational and planning skills.
- Ability to manage workloads effectively and meet deadlines.
- Strong communication and interpersonal skills.
- A professional telephone manner and a customer-focused attitude.
If you are looking for a new position, and you feel you have the relevant experience for this role, please feel free to contact the London Rail Team on (phone number removed), to discuss further.
