- Greet patients arriving for pre-booked appointments.
- Explain to patients how their appointments will work, ensuring they feel well-informed
- Check patients have an appointment and ensuring they are in the right place at the right time
- Check and verify patient data with everyone
- Capture patient data and details relating to appointments on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the immunisation team
- Work with sensitivity and complying with required governance, policies and standard operating procedures
- Compliance with all health and safety rules and procedures to ensure their own personal safety as well as that of other colleagues and patients
- Being a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will train in basic first aid skills to support with adverse reactions
- Approachable and friendly manner
- Good communication and listening skills and able to gather required data from patient
- Able to deal sensitively with anxious / distressed people
- Hold a positive and caring attitude
- Passion and energy to deliver excellent patient care
- Ability to work flexibly and respond to changing work force demand and service needs
- Digitally savvy & comfortable with embracing and navigating technology
- Experience in a healthcare setting desirable
- Observe and maintain strict confidentiality regarding any information following the Data Protection Act.
- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes
- and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
- *All rewards and benefits are subject to change and eligibility.