- Lead and supervise a team of engineers
- Monitor performance using KPIs to optimize efficiency and effectiveness
- Develop and implement training plans to enhance technical and personal skills
- Provide technical support to the engineering team and wider business
- Provide onsite support for service-related issues
- Resolve complex technical issues to deliver exceptional customer experiences
- Proactively address customer disputes, communicate effectively, and ensure resolution
- Conduct regular inspections and audits to ensure compliance
- Implement corrective actions for non-conformities
- Provide regular performance reports to the management team
- Experience within a similar role
- Strong organisational and time management skills
- A proven track record of leading, motivating, and developing diverse engineering teams.
- Strong technical knowledge in the security industry.
- A proactive and problem-solving approach