IT Service Desk Analyst

Parkside Office Professional

Posted 21 hours ago, valid for 9 days

St. Albans, Hertfordshire AL3 6JZ, England

Full Time

Life Insurance

Employee Assistance

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Sonic Summary

We are looking for an IT Service Desk Analyst to support 280 users across 4 offices.
The role requires a minimum of 3 years of experience in a similar IT support position.
Proficiency in Microsoft OS, Azure AD, Office 365, and Citrix Virtual Desktop is essential.
The salary for this position is competitive, with additional benefits including a pension plan and health cash plan.
Candidates should possess a full driving license and have their own vehicle for occasional on-site support.

IT Service Desk AnalystWe are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!Key Responsibilities

Act as the first point of contact for IT issues, logging and resolving incidents.
Troubleshoot and escalate issues to 2nd line teams when required.
Manage IT assets and update the Knowledge Base for quick fixes.
Onboard new starters with IT inductions and basic training.
Support and implement new technology, including Microsoft 365 tools.
Occasionally provide on-site support at other office locations.

What You’ll Need

3+ years’ experience in a similar IT support role.
Proficiency in Microsoft OS, Azure AD, Office 365, and Citrix Virtual Desktop.
Strong skills in hardware diagnostics and fault-finding.
Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
A full driving license and use of your own car.

Desirable: ITIL qualification or experience in professional services.Benefits

Holidays: 23–28 days, increasing to 28 after 5 years.
Work-Life Balance: Agile working, flexi-time, and office closure over Christmas.
Health & Wellbeing: Health cash plan, Employee Assistance Programme, and more.
Financial Perks: Pension (up to 5%), life insurance (4x salary), cycle-to-work scheme, and shopping discounts.

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