IT Support Technician

IT Support Technician required by a well-established school near St Albans.

You must have good customer service skills and IT knowledge to join their existing team.

Purpose of the Job

• Supporting staff and students with their technical issues over the telephone, via email and face to face
• A general technical; understanding of Network Servers & Support
• Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall

Skills required

• Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person.

The ideal candidate needs to demonstrate

• Technical experience and ideally worked in a similar type of role previously.
• Ability to diagnose faults and solve technical issues
• Support existing users at different levels.
• Develop relationships with users and deploy projects
• Excellent communication skills, both written & verbal
• Understanding of web technologies, databases, cloud technologies would be a bonus.

Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior

IT Support Technician - Education