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Our client is currently looking for an IT Engineer to join their expanding team, they are looking to pay anywhere between 25 - 35k doe
This position is hybrid, however there will be an element of site work included.
You will have a minimum of 1 years experience as an IT Engineer or similar position. You will also require the following:-
- Strong knowledge of IT systems and applications, specifically Microsoft 365 and Windows Operating Systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Previous experience of using ConnectWise Manage PSA is also a plus
This is a great opportunity as this position will include:-
- Diagnose and resolve customer technical issues via remote assistance and on-site visits.
- Perform software updates to proactively manage customer machines.
- Install and maintain customer IT equipment and network infrastructures.
- Use Remote Management and Monitoring Dashboard to identify and resolve issues.
- Ensure all data backups for customers are completed regularly.
- Assist customers with software and hardware installations.
- Ensure all websites hosted by the company have valid SSL Certificates and are kept up-to-date.
- Create and manage website hosting and relevant email accounts on Virtual Private Servers.
- Maintain a knowledge base to help diagnose issues and record resolutions.
- Ensure customer information is up-to-date within the CRM.
- Purchase any required equipment liaising with the management team.
If you feel you have the necessary skills, please apply now with your up to date CV and salary expectation.
