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Role purpose:
- To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement.
- To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key responsibilities:
- To repair, diagnose and replace PC's, laptops, printers, servers, retail equipment and associated peripherals.
- Achieve KPI target of 5 visits/fixes per day
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time.
- Be able to provide customer builds and configuration to desk.
Skills and experience:
- Knowledge and experience of PC, laptop, printer and associated peripherals operation
- AV experience
- Good customer service skills
- Security clearance, or willingness to apply required
- UK Driving Licence
