SonicJobs Logo
Login
Left arrow iconBack to search

IT Support Engineer

Allegiance Technology
Posted 3 days ago, valid for a month
Location

St. Albans, Hertfordshire AL3 6JZ, England

Salary

£40,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position is for an IT Support Engineer located in St Albans with a salary of up to £40,000 per annum.
  • The role requires a proactive individual to provide technical assistance, resolve escalated issues, and maintain IT infrastructure.
  • Candidates should possess strong technical skills and a passion for customer service, making it ideal for problem-solvers.
  • Key responsibilities include troubleshooting, managing incidents, and supporting client infrastructure, including cloud solutions.
  • The role is suited for those looking to advance their careers with a reputable Managed Service Provider, with relevant experience preferred.

Job Title: IT Support EngineerLocation: St AlbansSalary: Up to £40,000 per annumWe have partnered with a well-established and respected Managed Service Provider (MSP), who are seeking a skilled and proactive IT Support Engineer to join their growing team in St Albans. In this role, you'll be part of a dynamic and friendly IT support team, providing technical assistance to clients, resolving escalated issues, and ensuring the smooth operation of IT infrastructure. If you are a passionate problem-solver with strong technical skills and a drive to deliver excellent customer service, this could be the perfect role for you!

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote tools.
  • Troubleshoot and resolve complex technical issues, escalating when required.
  • Manage and resolve incidents, service requests, and technical problems efficiently and within SLA.
  • Support client infrastructure, including servers, networking, and cloud-based solutions (Microsoft 365, Azure, etc.).
  • Perform regular maintenance tasks, updates, and patching of systems.
  • Document technical processes, resolutions, and FAQs for internal knowledge sharing.
  • Liaise with vendors and third-party providers for escalations and issue resolution.
  • Ensure high levels of customer satisfaction and assist in improving support processes.

If you're looking to take your career to the next level with a leading MSP and thrive in a supportive, forward-thinking team, we'd love to hear from you!

Please apply with your CV if you are looking to take the next step in your career!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.