IT Support Engineer

SDL Solutions Limited is seeking an experienced IT Support Engineer to join an International company with over 3000 users across 170+ offices.

As an IT Support Engineer

The key duties of the IT Support Engineer are to:

• Provide exceptional customer service support in person, on the phone or through chat/email
• Utilise the helpdesk platform (Freshdesk) to monitor, assign, and respond to helpdesk tickets while meeting SLA’s
• Install and configure computer hardware, software, and printers
• Investigate, diagnose and resolve computer software and hardware issues
• Assist with onboarding of new users
• Managing stock of equipment and other supplies
• Maintaining asset inventory
• Supporting and maintaining Microsoft 365
• Maintain Technology service desk policies and procedures
• Develop Knowledgebase articles for Technology group and end-users

As an IT Support Engineer

• Ideally you will have a degree in Computer Science, Information Technology, or a similar technical field
• Extensive knowledge of Microsoft Active Directory, Windows 10/11, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications
• Working knowledge of ticketing platforms (Freshdesk preferred), operating systems migrations, automated deployment of software packages and updates
• Working knowledge of networking, wireless, servers, telecom and security principles
• Excellent interpersonal skills with the ability to communicate complex information easily and tactfully to a variety of audiences
• The ability to work independently and take initiative
• Demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
• Technical certifications (MCP, MCSE, ITIL, A+, etc.) an advantage
• Written and spoken Latin American Spanish desired but not essential

Hours: Office based with occasional on-site support across the UK - 8.30am - 5pm. You may also be required to attend periodic business meetings/training in the US.

Buzzword:- 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP

Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London

IT Support Engineer - Hertfordshire