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Loans Administrator
Responsibilities:
- Proactively and consistently deliver an excellent level of customer service, whether by telephone, letter or e-mail, supporting customers in the repayment of their bridging loan, overdraft and other specialist lending products.
- Identify and help support vulnerable customers.
- Taking ownership and the lead in resolving customer queries - responding within service level agreements.
- Referring required decisions (possibly having completed a written rationale) to more senior colleagues.
- Complete a wide range of servicing/administrational tasks and processes in support of customers.
- Work with other team members to ensure that all customer servicing activity is completed in a timely and accurate manner.
- Keep CRM system up to date with accurate customer information, documents, and notes.
- Look for ways to improve processes, procedures, and systems, in some cases being involved in the work to implement the improvements identified.
- Follow all regulatory and legislative guidelines.
- Follow all financial crime related processes and procedures.
Qualifications:
- May have gained experience of working in a financial service or office environment or similar.
- Will have some experience of working with customers.
- Must relish working in a customer centric, yet business focused environment.
- Will be organised, structured and able to manage their workload.
- Have excellent communication skills, both verbally and in writing
- Attained excellent grades in both GCSE (or equivalent) English and Maths. Likely attained A-Level qualifications and possibly a degree.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment Londonwishes you the best of luck in your job search.
Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
