Block Manager - St Albans

Block Manager - St AlbansWe are looking for an experienced and proactive Block Manager on behalf of an established Firm of Estate Agents & Property Managers in St Alban to manage a portfolio of residential blocks in St Albans. The successful candidate will ensure the properties are well-maintained, while building strong relationships with residents, contractors, and stakeholders. This role requires excellent communication, organisation, and problem-solving skills, along with a solid understanding of property management and relevant legislation.Key Responsibilities:

• Property Management: Oversee the daily management of residential blocks, conducting regular site inspections and ensuring the upkeep of communal areas.
• Budget Management: Prepare and manage service charge budgets, monitor expenditure, and ensure costs are controlled within the agreed budget.
• Maintenance & Repairs: Coordinate and manage repairs and maintenance works, working with contractors to ensure high standards and timely completion.
• Section 20 Major Works Projects: Oversee and manage Section 20 consultations and coordination of major works projects, ensuring full compliance with legal requirements, managing tenders, and liaising with contractors and residents throughout the process. Ensure effective communication and project delivery within agreed timelines and budgets.
• Resident Liaison: Act as the main point of contact for residents, responding to queries and addressing concerns efficiently.
• Compliance: Ensure that all properties comply with relevant legislation, including health and safety regulations, fire risk assessments, and leasehold obligations.
• Service Charge Management: Issue service charge demands, manage arrears, and oversee all aspects of service charge accounting.
• Meetings & Reporting: Organise and attend AGMs, board meetings, and other relevant meetings. Prepare and present reports on property performance, maintenance schedules, and financial matters.
• Contractor Management: Manage contracts with suppliers and contractors, ensuring performance standards are met for services such as cleaning, security, and landscaping.
• Insurance: Handle property insurance claims and renewals, ensuring adequate cover is in place for all blocks.
• LPE1 and Related Documentation: Complete and process LPE1 (Leasehold Property Enquiries) forms and other relevant documentation for property sales and transfers, ensuring accuracy and timely responses to enquiries from solicitors and managing agents.

Skills & Qualifications:

• Experience: Proven experience in block or property management, preferably managing residential blocks.
• Knowledge: A strong understanding of property management legislation, such as the Landlord and Tenant Act, health and safety regulations, and leasehold management.
• Communication: Excellent verbal and written communication skills, with the ability to manage relationships with residents, contractors, and stakeholders.
• Financial Acumen: Experience managing service charge budgets and preparing financial reports.
• IT Proficiency: Competent in using property management software and Microsoft Office (Word, Excel, Outlook).
• Problem-solving: A proactive approach to resolving issues and complaints.
• Attention to Detail: Strong organisational skills and the ability to manage multiple tasks and priorities.

Desirable:

• IRPM or RICS qualification (or working towards).
• Experience managing insurance claims and renewals.
• Familiarity with property management software (e.g., blocks online).

Working Hours:The role operates on a two-week rota:

• Week 1: 8.45am to 5.15pm for 3 days, with 2 days working 8.45am to 6pm
• Week 2: 8.45am to 5.15pm for 2 days, with 3 days working 8.45am to 6pmThere may be occasional evening meetings as required.

Benefits:

• Hybrid working arrangement available: 3 days in the office, 2 days working from home following the completion of the probationary period
• Pension scheme
• Free city centre parking
• Career development and training opportunities