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Job Title: Helpdesk Coordinator
Location: St Albans
Salary: Up to £28,000 per annum
Contract: Permanent, Full Time
Hours: 40 hours per week
Are you a problem-solver with exceptional organisational skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!
We are recruiting on behalf of our client for a Helpdesk Coordinator to join their dynamic team. In this role, you’ll be the first point of contact for all facilities maintenance requests, ensuring that faults are logged, assigned, and resolved efficiently.
Responsibilities:
- Log and manage maintenance requests via phone and email
- Allocate jobs to engineers based on priority, skillset, and location
- Monitor job progress, ensuring timely resolution in line with KPIs & SLAs
- Act as a friendly, professional point of contact for client queries
- Communicate effectively with engineers, subcontractors, and wider teams
- Handle incoming/outgoing calls and manage email correspondence
- Complete administrative tasks, including daily reporting and job sign-offs
Skills & Experience:
- Experience in planning and scheduling engineers
- Strong decision-making skills and the ability to take initiative
- Outstanding customer service and administration skills
- Excellent communication and attention to detail
- A self-motivated, enthusiastic, and professional approach
- The ability to work under pressure and handle challenging situations
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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