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C&N Recruitment are working with a 4* hotel based in St Albans recruiting for an Assistant Front Office Manager, the main purpose of the job is to assist the Front Office Manager in the efficient running of the Front Office operation. To manage the guests journey from pre-arrival to post-departure creating an engaging and memorable experience whilst focusing on revenue maximisation and staff engagement.
Main Responsibilities:
- Ensure that the service offered to the guest is personal and memorable. That guest needs are anticipated and requests followed up. Build relationships with guests, ensuring that they want to return.
- Ensure good communication with all departments throughout the hotel.
- Liaise closely with the supervisor/shift leader ensuring full handovers occur to prepare the shift operation.
- Be familiar with and promote hotel facilities and attractions within the estate. Assist guests with any requests e.g. information, making bookings, and directions.
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Supervise reservations and the allocation of bedrooms with the Housekeeping department.
- Tour all areas of the hotel on a regular basis and report irregularities to relevant department heads and engineering.
- Complete incident reports and duty manager logs and distribute to relevant departments.
- Ensure that staff report for work on time and contact the relevant Heads of Departments to arrange cover if necessary.
- Assist the Front Office Manager in holding monthly departmental meetings, ensuring that all staff are fully trained and briefed on any procedures, changes or forthcoming events and can demonstrate excellent product knowledge.
- Be fully aware of all daily and weekly events in the hotel and on the estate.
- Prepare Front Office rota, forecast and timesheets weekly.
- Be aware of the hotel availability and ensure that every opportunity to maximise room sales is taken.
- To cover Reception and night shifts as required and oversee the entire front office operations in absence of Front Office and Night Manager.
- To recruit, manage, train and develop the FOH Team ensuring that objectives are set and regularly monitored in line with the hotel business plan.
What makes you right for this job:
- Have strong communication and organisational skills
- Excellent computer knowledge and able to work under pressure
- Experience in a 4*/5* Hotel is preferable
- Experience in a customer service role is essential.
- Flexibility to work shift patterns, weekends and bank holidays.
The Benefits:
- Wide range of development and training opportunities
- Free staff meals
- Discounted food and beverage, accommodation and spa
- 28 days holiday and 1 extra on your birthday
If this sounds like you, then apply now.
