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A local and professional company based in St Albans are looking for a secretary to join their busy team.
This is a busy and varied role where no two days will be the same within an interesting field.
The company are looking for someone with a solid, secretarial background, you will have experience of audio typing and have fast and accurate typing skills and be a confident communicator.
What’s in it for you.
- Salary: £25-28k, depending on experience
- Hours: Mon-Fri,9am-5.30pm, office based
- 25 days holiday + bank holidays
- Pension
- Free parking
- Friendly office and company
- Interesting field
Key Responsibilities:
- To draft, transcribe, type, collate and prepare documents as required including letters, forms, standard documents, briefs, bills etc. and prepare same for issue, as necessary.
- To deal with routine matters, correspondence, and queries on own initiative.
- Dealing with new, current, and former clients by telephone and in person, take messages and make appointments.
- Conducting Conflict of Interest checks against case management system.
- File Management including opening new files, maintaining current files, ensuring all required documentation is completed and scanned and adheres to audit requirements.
- To liaise with clients and other third-parties as required.
- To arrange conferences, and meetings
- Monitoring central supplies of Forms, liaison with other staff and ordering as required.
- Regular monitoring of the system ensuring documents are added to the appropriate files
- Receiving and recording consultant and agents notes, opening cases, recording times, scanning documents diarising dates/ billing where appropriate.
- To ensure that clients are, to the best of your ability, kept satisfied at all times and to resolve any concerns promptly and courteously, reporting them as formal complaints for investigation when relevant.
What the client is looking for
- Secretarial experience
- Fast and accurate keyboard skills – 60 wpm minimum
- Excellent and confident telephone manner
- Strong and confident client relationship experience and skills
- Good grasp of grammar and spelling
- Good written and verbal communication skills
- Organisation skills
- Computer literacy in relevant software packages
- High level organisation and administration skills including the ability to prioritise work
- Ability to cope with pressure and maintain a calm manner at all times
