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CCTV/Security Supervisor - 42,000 - 48,000 per annum
The role is responsible for supervising and supporting the day to day onsite and technical operations of our security department focused on servicing and reactive calls. This includes the development of our current engineering team from both a technical and personal level. You will be supporting the MSR engineering manager to ensure we efficiently and effectively deliver our fire and security solutions.
- Excellent engineering knowledge of Access Control, CCTV and Intruder Alarms.
- Previous Security Engineer/Supervisor experience is essential.
- To successfully supervise and lead your team of engineers. To monitor performance utilising KPI's to ensure the team are as effective & efficient as possible. Put training and development plans in place to discuss with the MSR Engineering Manager to help drive technical and personal growth within the team.
- Provide a high level of technical support both to your engineering team as well as the wider business when asked. Ensuring compliance with relevant industry standards and regulations.
- Be available to support onsite with service related issues relevant to your team and technical skillset. Look to resolve high level technical issues ensuring we are providing unrivalled customer experience.
- Be proactive when dealing with customer disputes from a technical and relationship point of view. Clearly communicate updates to all stakeholders related to the dispute until it is resolved and our customer is happy with the outcome.
- Support the Customer Success Team who schedule the engineering team's workload with resource allocation. Using your knowledge on the teams skillset and requirements of job to assist with efficient utilisation of engineering capacity.
- Establish and ensure a high level of quality control procedures and standards to implement within the team. Conduct regular inspections and audits of engineering works to ensure these standards are met. Implement corrective actions to address any non-conformities.
- Ensure that all your engineering team comply with health & safety regulations and promote a culture of safe working. Conduct risk assessments and implement safety measures where necessary.
- Collaborate with other engineering supervisors to ensure we have aligned engineering practices to maintain consistency across departments. Represent your engineering team in senior leadership meetings and provide technical expertise where required.
- Maintain accurate records of engineering activities such as training and performance data. Support the management team with regular reporting on your teams performance.
What you will get:
- 9 day working fortnight
- Continuous professional development
- Wellness & Employee Assistance Programme (EAP)
- YuLife - The #1 rated benefits programme
- Death in service insurance
- Salary sacrifice pension scheme
- Quarterly one-to-one check-ins with your line manager
- 25 days' holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years)
- A company culture that promotes work life balance
- Access to mental health care support
- Team member of the month recognising outstanding contribution
- Annual company day to share successes and strategic plans
Click apply now or message me for further info.
