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This is an exciting opportunity to join a dynamic online hospitality brand. The business has ambitious growth plans. The UX designer will be responsible for the online UX that the business offers customers, suppliers, and internal teams. We are looking for an expert in digital B2C UX to help the business service its customers online as it evolves and expands its product offering in line with ever changing customer needs and market forces.
You will provide UX expertise to a cross functional web site Product team of a Business Analyst, Product Owner, Conversion Rate Optimisation Specialist and Web Developers. You will help iteratively evolve and improve the UX of our responsive websites as we look to scale up our business. Our websites are developed and maintained by internal teams.
We need a great communicator, with exceptional design skills, someone with energy who embraces change plus is prepared to go that extra mile to achieve business objectives. The UX Designer would liaise with internal stakeholders to guarantee a coherent and brand aligned web site design and user experience.
Essential Skills and Experience:
- UX design in B2C Digital for a large business that sells experiences.
- Expertise with designing customer journeys and improving usability.
- Designing responsive UX for ecommerce concepts like product search, displaying product information, online payments and check out journey, user accounts and post-sale functionality.
- Proven track record delivering superb UX, strong portfolio of past achievement.
- Working using agile processes
- Running design workshops, retrospectives, a fail-fast approach, iterative and incremental change
- Data driven decision making.
- Conducting user research and user testing
- Utilising data from multi variant testing
- Accessing and using analytics data
- Excellent communication, listening and presentation skills including taking ownership.
- Strong technical design knowledge and skills
- Responsive web technologies like HTML, CSS, Javascript, mock-up and wireframe tools, user journey modelling tools, design tools
- Honours degree in Design
Hybrid (2 days in office and 3 from home)
