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St. Asaph
Ict help desk manager
IT Service Desk Support

IT Service Desk Support

Greenfield I T Recruitment

Posted a day ago, valid for 7 days

St. Asaph, Denbighshire LL17 0RS, Wales

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The IT Service Desk Support Engineer position is available in North Wales/Cheshire with a salary range of £27,000 to £35,000 plus benefits.
The role requires a minimum of 2 years of experience in IT support, specifically in 2nd line service desk roles.
Candidates should have expertise in Microsoft technologies, cloud servers, and core network fundamentals.
Responsibilities include diagnosing and resolving customer issues, participating in IT service delivery projects, and collaborating with team members.
The position also offers training, career development opportunities, and a good work-life balance.

IT Service Desk Support Engineer – Job opportunityLocation: North Wales/Cheshire – LL17Onsite roleSalary: £27k - £35k plus a wide range of benefitsOur client is looking for an experienced IT Service Desk Support professional with solid 2nd line capability to join their team. The purpose of this role is to provide support for a variety of IT issues, support IT systems and equipment across multiple sites. The ideal person for this role will be customer focused, enjoy problem solving and have experience within IT service delivery. IT Support – skills & experience

Proven experience as an IT Support / 2nd Line / IT service desk / IT Helpdesk professional.
Administration and support experience with the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) OS, O365
Knowledge of core network fundamentals (TCP/IP, WAN, LAN, Wi-Fi)
Experience with Cloud servers, O365, Intune and SharePoint

IT Support role responsibilities

Provide 2nd line diagnosis and resolution for customer issues
IT service delivery projects
Involvement in projects such as software deployments and hardware upgrades for customers
Collaborate with other engineers to efficiently handle complex tickets and maintain high customer service standards
System monitoring tasks and checks for clients
Collaborate with the team to efficiently handle complex tickets and maintain high customer service standards
Work with customers to understand and resolve technical issues in a friendly and enthusiastic manner

The Package

Salary: £27,000 - £35,000
Training and career development opportunities available
Social events - company-funded team events, with a good work-life balance
Free car parking
Company share scheme
Death in Service Cover

**This role does require a valid UK driving license and access to a vehicle** If you’d like to work for a company who have a unique business model and offer a supportive, fast paced environment with lots of variety then please contact Vicky Heard or Joe Griffiths to discuss in more detail on . Alternatively, please email on /

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