- First point of contact to handle all new referrals via telephone, email, and face-to-face interactions, ensuring a welcoming and supportive experience
- Collection of relevant information, assessing referrals, and managing the allocation of accepted referrals in collaboration with Support Workers
- Maintaining regular communication with customers, colleagues, and partner agencies to manage expectations and ensure smooth transitions.
- Accurately collecting, collating, and preparing reports on referral data to support service delivery and improvement
- Knowledge and experience of the supported housing sector
- Excellent communication skills with the ability to build rapport and show empathy.
- A working understanding of domestic abuse is preferable, as is experience with supporting people with complex needs such as substance and alcohol use, mental health support needs, experiences of homelessness
- Great communication skills, flexibility, creativity, and a person-centred approach